Event Management and Monitoring service is responsible for the elevation of select monitored IT detected events into the Service Management system, WiscIT, from any event detector source. The monitors we in Event Management tend to directly set up and administer are those monitoring web applications and application services on servers DoIT is responsible for administrating. The primary applications we use for monitoring are Nagios XI and MicroFocus VuGen. We also process events that originate from operational monitoring software that operational administrators run. Our job is facilitating the integration of all of these disparate event monitoring sources into the appropriate areas of WiscIT for handling using the DoIT Cherwell implementation.

Event Management complements the Help Desk in the Service Management role of elevating events that require more support up the chain. The minimum Event Management action is sending notification e-mails when a significant event occurs.