This IT service provides high-quality technology support for the entire end user computer environment using a transparent and predictable pricing model called the node rate. A comprehensive list of supported items included with the core node rate includes:
- Dedicated help desk
- Workstation management
- Managed security
- Workstation lifecycle management
- Equipment purchasing
- User account management / new user onboarding
- Network and firewall administration
- Printing
- Computer loan program
- Facilitating business outcomes
- Quarterly metrics reporting
There are also services that fall under an optional node rate. The services provided with the optional node rate include:
- Hybrid meeting rooms
- Visix Digital Signage
- Tablet and mobile device management
- “Line-of-business” application hosting