New contact information for Departmental Tech Support contract partners
Does your department contract with either AIMS or DoIT for IT support? Learn how to get in touch with the newly unified Departmental Tech Support team.
Does your department contract with either AIMS or DoIT for IT support? Learn how to get in touch with the newly unified Departmental Tech Support team.
Departmental Support (DS) has approved macOS 13 Ventura for installation on DS-managed customer computers. Testing and validating has been performed to ensure compatibility with the majority of our security and management infrastructure and commonly deployed campus applications. Most customers on a recent version of macOS (12.3+) may upgrade their systems to Ventura themselves at their …
With the goal of maintaining or improving the customer support experience, we identified the best features and benefits of each organization to bring to the new, unified organization beginning April 19.
Google is phasing out its free, unlimited storage model—which means changes are coming soon for UW–Madison Google accounts.
In spring 2021, Administrative Information Management Services (AIMS) joined the Division of Information Technology (DoIT). Our two organizations have been working on unifying operations through an effort called the AIMS Transition Project. We are excited to announce that on April 19, 2023, there will be a single point of contact for all supported partners. This …
Next Tuesday (03/21/2023) is our monthly patch day! We will be applying various OS and applications updates to managed computers.
DoIT Departmental Support (DS) will be implementing controls to block and/or remove TikTok from DS-managed devices in accordance with UW–Madison and Universities of Wisconsin policy. These controls will be different based on the platform used (iOS vs macOS vs Windows; etc) but in each case there should be no user impact save for those attempting …
Tuesday (02/22/2023) is our monthly patch day! We are applying various OS and applications updates to managed computers.
Next Tuesday (12/27/2022) is our monthly patch day! We will be applying various OS and applications updates to managed computers.
Beginning June 2023, UW-Madison Google Workspace accounts will no longer have unlimited storage. Accounts will be subject to a storage quota. Learn more about the project areas of focus.