University of Wisconsin–Madison

Category: ITSM Tool Replacement Project

DoIT’s IT service management (ITSM) tool is a crucial part of IT service delivery and enables functions of the DoIT operational framework. Cherwell, the software that runs our ITSM tool known as WiscIT, will reach end-of-life on December 17, 2026. We will need to replace Cherwell to maintain DoIT essential IT service management functions.